Terms of Service

Service Description

Ajax Durham Travel Clinic provides travel medicine consultations, vaccinations, and health documentation. This is a travel medicine service only — it is not a primary care, emergency, or urgent care service. For medical emergencies, call 911.

Eligibility

This service is available to patients who are physically located in Ontario at the time of their consultation. Vaccines and medications are administered in-person at our Ajax clinic.

AI-Assisted Intake

The intake process uses AI to collect and organize patient information. All clinical assessments and recommendations are reviewed and authorized by a licensed physician before being communicated to patients. The AI does not independently provide medical advice or make clinical decisions.

Booking & Payment

• A $75.00 CAD authorization is placed on your card when you book an appointment.
• The $75.00 is charged at check-in.
• Cancellation 48+ hours before: the authorization is released with no charge.
• Cancellation within 48 hours or no-show: a $50.00 fee is charged.
• Travel vaccines and medications are additional costs and vary by destination. They are not covered by OHIP but may be covered by private insurance.

Limitations

• This service is for pre-travel consultations only.
• Patients who are pregnant, immunocompromised, or travelling within 72 hours should contact the clinic directly for a traditional consultation.
• This service does not provide emergency care or ongoing medical management.
• The information provided is based on current guidelines from CATMAT and CDC sources and may change.